OCCUPATIONAL STRESS AND ITSEFFECTS ON JOB PERFORMANCE

Abstract

This study is on the occupational stress and its effects on job performance. The main focus of study was the private organizations in service sector of Pakistan. Objectives of the study were to analyze the causes of stress and factors affecting job performance and then find out the relationship between stress and job performance. Hypotheses were raised to guide the study. Target study population consisted of the people who are employed in private organizations in service sector. Random sampling technique was used to select participants for study. Questionnaire was main instrument for data collection. 370 questionnaires were distributed. Out of which 240 were returned. Descriptive statistics were used to analyze data, along with other statistical tools like regression, correlation and scatter plot. Statistical methods used were mean, standard deviation, correlation and regression. The study findings revealed that various demographic factors like age, gender, qualification, experience and nature of appointment affect individual`s stress level at work as well as performance. It also reveals that stress has a strong positive correlation with job performance. Therefore this study depicts that stress is not always a negative phenomenon. A considerable amount of stress is essential at work place to keep employees motivated and focused. The study recommends that management should spend considerable time and energy to keep stress at a desirable level in an organization. Employees must be made aware of the concept of stress through trainings and most importantly there should be a proper reward system in the organization to keep employees satisfied with their efforts.